Refunds

Refund an online payment made using Taler

• To make a refund to a payment made using Taler, you first have to find the payment you wish to refund.

• For Odoo 18, in the invoicing add-on, navigate to Customers -> Customer Payments on the top bar.

• For Odoo 19, the location is Customers -> Payments.

  • This page will show you all the payments that have been completed.

  • In this example, we want to refund the payment PBNK1/2026/00029.

  • For a more technical option, activate the developper mode in the settings, navigate to Configuration -> Payment Transactions on the top bar, selecte a transaction, and click on the payment in the payment field on the transaction’s page.

• Click on the payment that you would like to start the refund process for.

• On the payment page, click Refund in the action button section (top-left) and confirm the refund.

• You can set the amount you’d like to refund. The refund amount cannot be higher than the transaction amount.

  • You can make multiple partial refunds (for example, a 30 euros transaction can be refunded by 5 euros, and then by 10 euros later).

  • In case of partial refunds, the total refunded amount across multiple refunds of one transaction cannot exceed the transaction amount.

  • The refunded customer will receive one refund email per partial refund, with each containing a different QR Code to be scanned into their wallet.

• Confirming the refund will create a new transaction, that you can view in the list of transactions, with the name R-{Odoo reference number}.

  • An email containing the refund QR Code will also be sent to the customer’s email address.

    • You can view this email in the list of sent emails, found in Settings app -> Technical -> Emails.

      • You may need to activate Odoo’s Developer mode (found in the settings) to access the Technical tab.

  • To receive the refund, the customer will have to scan the QR Code with their Taler wallet.

Note

• You need a functional email sender for this feature to work properly.

• Without an email sender, the email will be generated and can be read, but it will not be sent.

• You can only do full refunds using Taler. Partial refunds are not implemented.